Jessica M. Hickok
GRI, RCE, CAE, AHWD, C2EX

Jessica M. Hickok, CAE

A resume can outline experience, but it rarely captures the drive to elevate that expertise to the next level, particularly in leading large-scale regional development projects in the real estate industry. Beyond professional credentials, my personal social media profiles reflect the meaningful relationships I have built over the years with colleagues, industry peers, association staff, friends, and public figures. Establishing credibility and trust with key leaders takes time, and no document can fully convey the deep passion I have for uniting diverse groups toward a shared purpose—combining leadership with management and empowering others to do the same.

Currently serving as CEO of a national trade association that supports state regulatory agencies in advancing real estate regulation and consumer protection. Leverages 25+ years of comprehensive real estate experience to bring entrepreneurial vision, energy, and drive to improve processes and drive revenue. Member-focused, organized, and personally accessible, with a strong business sense, financial acumen, and a demonstrated ability to bring cross-functional teams together to achieve a common goal.

Repeatedly recognized, quoted, and appointed to leadership positions throughout career because of the reputation built for innovation, collaboration, and deep knowledge of the real estate industry and trade organizations.

Areas of Expertise:

  • Organizational management and executive leadership for trade associations and real estate corporations.

  • Governance, Finance & Investments: strong business acumen and competency.

  • Consultation, strategic visioning, planning, thought leadership, and leadership development.

  • MLS (multiple listing service) operations, real estate education, and licensing exam development experience.

  • Real estate sales experience, transaction negotiation, and property management.

LEADERSHIP WORK EXPERIENCE

Association of Real Estate License Law Officials (ARELLO®)
Chief Executive Officer
2023 - Present

  • Executive Leadership Driving Regulatory Innovation. Leading an international trade association serving 45+ state regulatory jurisdictions and agencies, overseeing all strategic, operational, and fiscal functions, including a trimmed-down $3.2M annual operating budget, and initiating a multi-year technology modernization project by leveraging investment strategies. This includes overseeing a fully remote staff and contractors of 20+ people.

  • Technology Modernization and Global Licensing. Spearheaded the “ARELLO Core Reset,” a multi-phase infrastructure overhaul to replace legacy systems with scalable, secure, and data-driven solutions that support global regulatory collaboration, enhancing the API for license verifications and creating a universal licensing identifier for real estate license data.

  • Establish High-Impact Stakeholder Partnerships. Cultivated partnerships with key stakeholders, increasing project collaborations with state licensing bodies, industry leaders, and legal experts, to address emerging issues such as AI in real estate, compensation lawsuits, occupational licensing, real estate teams, and wholesaling regulation.

  • Expand Influence Through Policy and Events. Forged game-changing partnerships with regulatory compliance stakeholders and industry leaders to address emerging issues in real estate licensing, while leading the development and execution of three major conferences annually to advance policy dialogue and professional collaboration.

Oklahoma Association of REALTORS®
Chief Executive Officer
2016 - 2023

As the CEO of this 14,000+ member statewide organization, this role requires the guidance and direction of the Executive Leadership Team and reports to an 89-member Board of Directors. Strong attention to detail is given in managing this $2.4 million dollar operating budget for the 12 functioning core programs of the 501(c)(6) organization and its two subsidiaries of the Oklahoma Housing Foundation, a 501(c)(3) non-profit corporation, and a state 527 group Political Action Committee, governed by each respective Boards of Trustees. In addition, this role oversees the budgets and lines out a vision for a team of professionals of 12+ that handle the Professional Standards Administration, Legal Line, Graduate REALTOR® Institute (GRI) education program, and the Advocacy and Government Affairs departments.

  • Strategic Financial Oversight: Delivering Strong Reserve Growth. Directed strategic operations for a $2.5M budget, two subsidiaries, and 12 core programs, leading to significant revenue growth and expense decreases, achieving a 38% increase in reserves, completing a new headquarters project under budget, and launching a statewide real estate search portal.

  • Unified Staff, Foundation, PAC entities for Statewide Impact. Led a 12-person staff serving 14,500+ members, improving retention, rebuilding internal culture, and expanding public programs through the Oklahoma Housing Foundation and record growth in PAC fundraising.

  • Reshaped Board Structure for Agile, Values-Driven Leadership. Strengthened governance and accountability, reduced board size for efficiency, embedded DEI into the strategic plan, and guided leadership through high-stakes decisions that resulted in policy development that protected the association’s ethics and reputation.

Greater Springfield Board of REALTORS®
Southern Missouri Regional MLS
Association Executive/General Manager
2012 - 2016

In this role, the responsibility consisted of executing a strategic plan in providing a relevant and valuable service for approximately 1,800+ REALTOR® members in a jurisdiction of three counties in Southern Missouri. This included professional standards administration, vendor contract  negotiations, leadership development and training, bylaws enforcement, managing a staff of 10+, and account for a $1.1 million dollar annual operating budget as a 501(c)(6) trade organization. In addition, this position also included managing a second smaller, 56+ member association, the Southwest Missouri Board of Directors in Monett, Missouri as part of a shared services contract with GSBOR.

As leading chair of this regional MLS inception in the Fall of 2013, together with the team, I led seven different associations to regionalize their MLS databases. The SOMO MLS General Manager position was formed to manage the for-profit corporation, to which I was selected out of five qualified candidates to fill. This responsibility ran concurrently with my position as CEO of GSBOR/MLS Springfield REALTORS®, which is the majority shareholder of SOMO Regional MLS. The corporation operates under a unique and successful wholesale model, which included implementing five MLS vendor conversions into one common database and requires a reporting to a fourth board of directors in my tenure as Association Executive/CEO of GSBOR. This role came to a close as I accepted the position to run the state association for Oklahoma.

  • Led multi-board and MLS consolidation strategies. Managed the 1,800+ member REALTOR® association in Southern Missouri, overseeing professional standards, contracts, bylaws enforcement, leadership training, and a $2M budget. Also provided association management for a neighboring 56-member board through a shared services agreement.

  • Administrator and developer for the large regional broker marketplace (MLS). Served as general manager for a large regional MLS data system supporting seven local boards of REALTORS®. Created a governance structure for the newly developed board of directors, the corporation’s establishment of the new entity in a regionalization project, and the general administration of the 3,000+ marketplace subscribers.

Dizmang Properties, Inc.
Vice President of Operations
2000 - 2012

REALTOR® broker specializing in investment properties and responsible for the daily operations of the company. This position consisted of managing the budgets and operations of 200+ single-family rental homes, 600+ tenants, and an office staff of five and a maintenance crew of nine. Responsibilities included daily accounts receivables/payables, listings/buyers, contract management, and running a local school of real estate. While I was with this company, I had the privilege to  speak on Property Management at the NATIONAL ASSOCIATION OF REALTORS® Annual Conference every year 2009-2012 alongside my business partner and President of the company, Paul Dizmang. This role came to a close when I chose to take my career path into REALTOR® association management. I continue to have a vested interest in Dizmang Properties, it taught me everything I know about real estate and provided the foundation for my leadership journey. 😊

Education, Certifications, and Licenses

University of Oklahoma, Norman, OK, M.A. Organizational Leadership

Missouri State University, Springfield, MO
, B.S. Communication/Organizational Communication, (Minor: General Business)

American Society of Association Executives (ASAE)
, Certified Association Executive (CAE)

National Association of REALTORS®, REALTOR® Certified Executive (RCE)
Missouri Association of REALTORS®, Graduate, REALTOR® Institute (GRI)
National Association of REALTORS®, At Home With Diversity Certified (AHWD)
National Association of REALTORS®, Commitment To Excellence Certified (C2EX)
National Association of REALTORS®, Professional Standards Administrator Certified
National Association of REALTORS®, Campaign Management Programs 1.0 and 2.0

Missouri Real Estate Commission, Broker-Associate Licensee

Everything DiSC® Certified, Wiley Workplace Learning

Notable Community Involvement,
Achievements, and Skills

JDRF Oklahoma/North Texas Chapter
Board of Directors, 2020-2024

Oklahoma State Chamber of Commerce
Board of Directors, 2017-2022

Association Executives Young Leaders of Tomorrow Award
National Association of REALTORS, 2018

OKCONNECT Leadership Program
Class 10 completed in Spring 2018

Springfield Business Journal
40 Under 40 award recipient in 2011

Greater Springfield Board of REALTORS® Salesperson of the Year
Awarded 2011

I have served on boards of directors for the Juvenile Diabetes Research Foundation (JDRF) from 2008-2015 in both Springfield and St. Louis, Missouri. One of my most treasured accomplishments was starting a chapter of the JDRF in Springfield, MO in 2009 from scratch, raising just over half of a million dollars for Type 1 diabetes research in its first year. In 2017, after relocating to Oklahoma for my current position, I joined the JDRF Oklahoma as a volunteer for activities that take place in our state. During the pandemic year of 2020, we raised over $150K for research when I chaired the annual Hope Gala, a premier event held in Oklahoma City each year.

Real estate management has been a passion of mine since 1999 when I first became licensed to list and sell property. From there, I have built a portfolio of investment properties and managed associations, MLSs, and governing boards. Couple this with an ability to work with governing bodies in understanding the political, legislative, and regulatory processes to get things done. This experience has allowed me to gain knowledge in how to effectively communicate with and manage people and groups. With this longstanding career that I have built, I have found a deeper fondness for organizational alignment, which led to the intense study and completion of the Certified Association Executive (CAE) program in late 2017, when I was awarded the prestigious certification.

The more things change over the years,
the more they stay the same.

The Hickok Family, 2019