I was all excited about getting approved as “in-network coverage” on the Omnipod until I called them to confirm it today. Leah, from CCS Medical, has been wonderful to work with and she has been EXTREMELY helpful in getting my case before United Healthcare and trying her best to get it done. Afterall we had already been denied twice for this pump.
I gave her a call this morning to tell her about the notification I got from United Healthcare and she said “oh Jessica, I’m sorry but UHC has been known to make these mistakes in sending those types of letters and I don’t want you to get your hopes up, because they most likely aren’t going to cover the Omnipod.” She continues to tell me that UHC does this quite often. What?! So does that make it okay? I started to get a little frustrated with Leah, and asked her to call UHC to prove this. And she calls one better, and says “sure thing, hold tight and I will get them on the line”. So she conference calls them in on the line and 15 minutes later I get a stuffy-nosed woman from UHC telling me that “they made an error” in sending the letter to me and that they will NOT cover the Omnipod. So this error-letter-writing campaign by UHC must be a constant practice for them, because Leah had already called it as it was.
I had to hold my composure, afterall, I was with my friend Will Worsham and I didn’t want him to see me lose my cool (trust me, it’s not pretty). So I expressed my disappointment with UHC, thanked Leah for working so hard on it and then I let it go. For now.
So now I’m back to which is the lesser of two evils…my disappointing Medtronic Minimed pump or 4+ daily insulin shots? Medtronic may be a frustrating company to deal with, but I’m willing to put aside my grudge with them and shift it to United Healthcare for now. At least my Medtronic pump is purple (trying to focus on the positive here) and my sugars will be better (if the pump holds out).